Question 1

Do you have a minimum order?

Accepted Answer

No minimum order required! We work with individual orders and bulk orders equally. Whether you need one hat or 500, we deliver the same level of quality.

Question 2

How long does production take?

Accepted Answer

Standard turnaround is 5-7 business days from approval. Rush orders available for 2-3 day turnaround. Please contact us for specific timelines based on your order size.

Question 3

Can I see a proof before stitching?

Accepted Answer

Absolutely! We provide digital stitch previews for approval before any production begins. You can request revisions until you're 100% satisfied.

Question 4

Do you ship outside Washington?

Accepted Answer

Yes! We ship nationwide via USPS, UPS, and FedEx. Flat rate shipping available for most orders. Local pickup is available in Vancouver, WA.

Question 5

What file types do you accept?

Accepted Answer

We accept PDF, PNG, JPG, AI, EPS, and SVG files. We also offer digitization services if you need artwork converted to embroidery format.

Question 6

Do you offer bulk discounts?

Accepted Answer

Yes! Volume pricing available on orders of 25+ items. The more you order, the better your per-unit pricing. Contact us for a custom quote.

PANACHE

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